Projects

User research

Validation research

As a user researcher, I conduct a number of different kinds of product-based research. This tends to be moderated or unmoderated usability testing sessions, but can also include tree testing, analytics and in product surveys.

Foundational research

I am also responsible for generating foundational and discovery research that is not product or feature specific and which aim to help us understand our end users. For this we may use large scale mixed methods surveys, diary studies or in person observations, as well as more traditional semi-structured interview sessions.

For those interested in learning more about different methods, I recommend the Nielsen Norman group for a nice overview or Design. Think. Make. Break. Repeat. as a nice reference book.

Also of interest the User interviews “State of User Research” Review highlights a number of interesting details about current trends and method preferences:

Academic work

Previously I was an Academic researcher at both Northumbria University and UCL, primarily within the field of Human-computer interaction. Some of my work and associated publications can be found below.